Management is all pervasive . We all enter it's domain as actors in our workspace consciously or not .We are all managers - some good , some excellent , some pretty bad.World would have been a better place if we were all good managers....
Showing posts with label Communication. Show all posts
Showing posts with label Communication. Show all posts
Sunday, 13 November 2016
Tuesday, 11 March 2014
Listen with your ear & EYEs
"Listen with EYES !?
When I have two BIG EARs !?"
I get , almost always, a questioning look , when I say this.
The Look from the listener conveys "Are You MAD?"
Well, I have HEARD the first two lines many times.
In addition , I also hear the emotion behind the statements.
I also see the emotions reflected on the speaker's facial profile.
As my eardrums are working fine , I will always HEAR.
Anyone with the working membrane intact will HEAR always.
We HEAR always.
But do we LISTEN ?
When we LISTEN , do we SEE ?
When we LISTEN and SEE , do we REALIZE ?
When we LISTEN , SEE and REALIZE , do we RESONATE ?
Well, Hearing and Listening are NOT same.
Hearing is a Mechanical vibration of your eardrums which mostly reaches the brain.
Listening is more than that - it involves your mind and heart.
It involves seeing and realizing.
It is an experience in itself.
Very Enriching, Very Revealing , Very rewarding Experience quite often.
Rule is :
1. PREPARE to hear : Don't interrupt , don't be judgmental in the beginning
2. OBSERVE tone and body language of the speaker ( HEAR with EYEs !)
3. APPRAISE any emotions hidden behind the statements
4. EVALUATE the statements : are you in PHASE or out of PHASE ?
5. DON'T React , THINK
Listening carefully,
- you learn lot of clues , knowledge not explicit - on the subject , about the speaker
- imparts clarity to the problem at hand , move toward solution faster
- helps you realize future gain or potential conflict
- avoids misunderstanding on critical issues
Subscribe to:
Posts (Atom)